Why choose SYSTEMcare
Having confidence in your IT system frees you to concentrate fully on your business. Should anything go wrong, you want to know that support will be available, effective and quick to get you back on your feet. With our range of pro-active and reactive IT support services, managed by our engineers from our UK offices, and the three-tiered options in SYSTEMcare we can beat problems in your systems before they occur.
SYSTEMcare Support Contract Terms & Conditions
| SYSTEMcare | Basic | Standard | Pro |
|---|---|---|---|
| Priority support at reduced rates | Yes | Yes | Yes |
| Free telephone support | Yes | Yes | Yes |
| 30 mins - 8 hour response time | Yes | Yes | Yes |
| Coverage of all IT equipment, old and new | Yes | Yes | Yes |
| 30 mins – 4 hour response time for servers | – | Yes | Yes |
| All inclusive parts and labour for servers | – | Yes | Yes |
| Remote daily server antivirus check | – | Yes | Yes |
| Remote daily server backup check | – | Yes | Yes |
| Pro-active15 minute server health monitoring | – | – | Yes |
| Remote workstation and laptop health monitoring | – | – | Yes |
| Free remote support for all users | – | – | Yes |
| Remote workstation and laptop antivirus checks | – | – | Yes |
| Server performance tracking and alerting | – | – | Yes |
| Rapid response server hard-drive replacement | – | – | Yes |
Covering Sussex, Surrey & Kent
Our high quality service make us a leading business IT service in the South-East for more than 120 organisations with both local and national coverage.
Don't just take our word for it
With professional and consultative people and excellent customer service, we’re proud to have worked in partnership with our customers for many years.